Frequently Asked Questions

NVMe SSD is the latest generation of solid-state storage, offering speeds up to 7x faster than traditional SATA SSDs. This means your website loads faster and handles more traffic efficiently.

Yes! You can upgrade your plan at any time through your client dashboard. The upgrade is instant and you only pay the prorated difference.

Yes, we offer a 30-day money-back guarantee on a customer's first eligible paid hosting purchase. Each customer may use the guarantee only once. Renewals, upgrades, add-ons, wallet top-ups, domain fees, licences, and third-party services are excluded. Refunds are subject to our Terms of Service and eligibility verification.

LiteSpeed is a high-performance web server that's up to 6x faster than Apache. It includes built-in caching (LSCache) that dramatically improves WordPress and PHP application performance.

The wallet allows you to add funds to your account and use them for future purchases. You can top up via PayPal or cryptocurrency, and payments are processed instantly.

Imunify360 is an advanced security solution that provides real-time protection against malware, brute force attacks, and other threats. It keeps your website safe 24/7.

We accept payments via PayPal and credit cards, as well as cryptocurrencies via the NOWPayments gateway to facilitate payments for subscribers worldwide.

New users can use the free trial once on eligible plans such as Bronze and Silver while the trial system is enabled. You can test the control panel and hosting for three days, then activate the paid service to keep the website and data available after the trial ends.

You can begin with a free VavaHost subdomain or connect a custom domain you already own. The subdomain is useful for testing and a quick launch, while a custom domain gives your project a professional identity and stronger control over its brand.

Yes. Contact support with details about your current host, website type, and size. The team will review the migration requirements and explain the suitable steps for files, databases, and email while working to minimize downtime according to the condition of the existing website.

Eligible plans include weekly backups according to the service details. You should still keep an independent copy of important files and databases before major updates or migrations, because an external backup gives your project an additional recovery layer.

Yes. You can manage renewal from the client area and submit a cancellation request when needed. Review your invoices and service expiration date first, and save important data because access to the hosting account and files may stop after the service ends.